UPDATE March 26th, 2020
Hi everyone,
In light of the state-wide shelter-in-place order, we will continue to be closed for another 3.5 weeks at least.
If you are enrolled in a class that was in progress, or starting on any future date, please keep an eye on your email for reschedule notices over the next few weeks. We will wait to make final reschedule decisions until it is clear when we can reopen after April 17th.
To help us be able to reopen as soon as possible - please do your very best to abide by this shelter-in-place order. The more people that follow this directive, the faster we can all get back to normal!
In the meantime, if you are feeling stir crazy with your dogs, we have a Virtual Classroom with a lot of fun content!
Check it out here!
We also continue to offer virtual consults via video conferencing if you and your dog need some one-on-one assistance. Please reach out to our admin, Taylor, for questions and scheduling at admin@summitdogtraining.com.
For continued updates, please see our website or Facebook Page.
Stay safe, love on the small businesses in your community as best as you can, and we'll all come out on the other side of this stronger and more determined than ever!
- Amber & The Summit Team
Hi friends,
As the threat of COVID-19 continues to develop, we are implementing the following steps to ensure the safety of our staff & our students. This is an ever-changing situation, so we will update this action plan as needed over the upcoming weeks.
Cleaning – Additional cleaning measures have been added to our routine at the training room. This includes wiping down commonly touched surfaces with disinfectants after each class period and routine floor mopping with Lysol disinfectant in addition to our regular anti-viral floor cleaner.
Minimizing Risks in Group Classes – As we continue to meet for some group classes (until directed otherwise), we are taking a few measures to reduce the risks. Our class sizes are already small, so with maintaining a polite distance from each other we can still support the social distancing approach. In addition, we’ll be adding the following steps: 1) We will be washing hands our hands obsessively between each group class. Please bring hand sanitizer with you to use before entering the training building, or use some of our (limited) supply. 2) We will not be demonstrating with student dogs during class time to minimize potential germ transmission through leash handling. 3) While we normally encourage the whole family to attend classes with your dog, during this time we are encouraging our students to send one or two family members maximum to each class.
Summit Instructors’ Commitment to Not Teach If Sick – Often in our industry, dog trainers are tempted to teach through mild ailments because we don’t have “sick days” to use and our clients need us to be reliable for the times we have scheduled with them. During this time each of us are going to be extremely diligent to resist the temptation to press on with our teaching schedules if we or a family member is feeling under the weather. This might mean more reschedules for privates and classes. Thank you for your understanding and flexibility in advance!
Cancellation Policy Leniency – Our normal cancellation/reschedule period to receive a refund or credit for any service is 7 days out from the time of the service. We are temporarily suspending this cancellation policy window for any cancellations or reschedules due to illness in the family or known exposure to others with a virus. We do still ask that you give us as much notice as you can if you need to reschedule your private lesson or cancel a group class enrollment due to illness, as this helps make sure that our instructors can fill their calendars with other students whenever possible. Please note that this cancellation policy suspension only applies to illness-related cancellations.
Group Class Make-Up Options Discount – For those of you who have already started a group class, if you have to miss a week or two of your group class due to illness, we have a few different make-up options for you. For the duration of this action plan, we are offering a discount of 30% off on these make-up class services. This means tuition for an All-Level Drop-In make-up is $10, and tuition for a 30 Minute Make-Up Private is $28, if you have to miss a week of class and choose to do one of those two make-up options. Please note that this discount only applies to classes missed due to illness.
Consider Online Private Lessons – If you have been exposed to illness or are seeking to prevent your exposure as much as possible, we highly recommend checking out our online lesson option! We meet with you via video conferencing and you’d be surprised how much we can accomplish without being physically present with you and your dog. Whether you are a new student just getting started, or an existing student working through a package of in-person lessons, we’d love to discuss whether private lessons would be a good option for you and your dog during this time when we are all trying to keep a little bit of extra distance!
Online Classes - Coming Soon! - We are working on putting together some online speciality classes to keep us (and you and your dogs) busy during this weird time. Watch our Facebook page and email newsletter for details about these when they are released!
Other Resources:
We are continually monitoring the situation, and we will make adjustments to this plan as we receive additional directions from our national and local governmental authorities.
We wish you and your family and dogs all the health possible during this pandemic. If you have any questions about this action plan please don’t hesitate to reach out to us at admin@summitdogtraining.com. Thank you for your patience and understanding as we all figure this out together!
- Amber & The Summit Team