We are kind to our students; we are kind to any prospective students; we are kind to people with whom we disagree; we are kind to people on the internet; we are kind to our team members; we are kind to our dogs; and we are kind to ourselves. 

We use positive reinforcement principles in all of our teaching, for our dog learners and our human learners.  This practice extends to our interactions with our clients and with our Summit® team members. 

We embrace continued learning as a habit and passion. We are always learning from experts in our industry and other industries, from our team members, and from our students; we seek to continuously add to our learning for the benefit of you and your dog, our other clients, and ourselves.

We commit to a high level of professionalism in our training and client care.  This includes a firm commitment to timeliness of appointments, cleanliness of facilities, preparedness in presentation, following through on client commitments, clearness and promptness of communication, and more.

We are here to join your dog’s comprehensive care team, which includes you, your family, and any other care professionals that you wish to involve, such as your veterinarian, groomer, or pet sitter.  As part of your dog’s team, we are collaborative and always willing to share notes and brainstorm with other members of your dog’s team.

We make Summit® a safe and welcoming space for everyone, to the best of our abilities.  If a student or Summit® team member needs extra support to be successful, we find creative and adaptive ways to provide this whenever possible. We are always looking for opportunities to build bridges rather than walls to cultivate a welcoming community around dog training.

We do our best to find balance between hard work supporting our students, play activities and fun that bring us joy, and quality rest that allows us to recharge.  This balance allows us all to bring our best selves to work, not just for now but for the long-term - for the benefit of our clients for many years to come.

We’re so confident that you’ll be pleased with your experience with us, that we offer the Summit Core Values Guarantee, with these conditions:

• You must have completed/attended all of your classes or lessons.  

• You must email us at admin@summitdogtraining.com with “Guarantee” as the subject line within 14 days of completion explaining your feelings about how we may have missed the mark on one or more of our stated Core Values. 

• We will review your concerns, including a discussion with the trainer(s) who worked with you directly, and provide a range of remedies we can offer you, with the intention of turning your experience around into a positive one!

• If none of the remedies make it right, we will give you all of your money back for the specific service relevant to your complaint.